Frequently Asked Questions

How long do your candles burn?
Here are some approximate burn times for each of our candles. Be mindful that various conditions, such as accurate wick-trimming, temperature of the room, and whether the candle is burning near a draft, will impact burn time.

4oz: 20-25 hours
8oz: 35-50 hours
12oz: 50-65 hours
16oz: 80+ hours

Actual burn time may vary based on wick trimming, room temperature, and burning habits.

How can I make my candle last longer?
To maximize burn time: trim the wick to 1/4 inch before each use, burn for no more than 4 hours at a time, keep away from drafts, and allow the wax to pool completely across the surface during the first burn.

Why is the surface of my candle uneven after burning?
Our candles have no additives and it is normal if, after burning and hardening, the surface of the candle has some pockmarks or craters. Soy candles that are totally smooth after burning have chemical additives in the wax and encourages even hardening.

Why is my wick drowning in wax?
If you do not burn the candle for long enough to establish a full melt pool around the entire diameter of the jar, the wick will begin to tunnel into the wax. Then, when you light the candle again, the wax above it will melt and drown the wick. Always make sure to burn the candle for long enough to establish a full melt pool (at least two hours). If the wick has tunneled, you can put aluminum foil around the outside of the candle to more evenly distribute the heat, and then pour the excess wax into a heat-safe container until it cools and can be safely discarded.

Why did my wick harden in the wax after blowing out the candle?
Soy wax has a higher melting point that paraffin, which means it needs more heat to melt the wax. More heat means largely wicks. If you are burning the candle for around 4 hours, we recommend that, once the wick has cooled, you trim it so that it does not fall into the melted pool of wax and get stuck in it. If that does happen, you can simply use something like a toothpick when the wax is hardened and gently dig it out - this should not affect the performance of your candle.

Are your candles made with natural ingredients?
All our candles are made with 100% natural soy wax that has no additives or dyes and cotton wicked coated in vegetable wax. None of our products contain paraffin. Some of our fragrance oils contain synthetic ingredients, but they all meet the most rigorous testing requirements for cosmetic fragrances. In fact, when it comes to fragrance oils, natural is not always better, as some essential oils are toxic when burned.

Do you offer custom scents?
We're happy to discuss custom orders for special events or bulk purchases. Please contact us to learn more about our custom scent options.

Shipping & Delivery

How long does shipping take?
We typically process orders within 2-5 business days, and we ship via USPS ground advantage, which usually takes 3-5 days.

Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50 within the United States.

Do you ship internationally?
Currently, we only ship within the United States.

Orders & Returns

Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Please contact us as soon as possible.

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please contact us to initiate a return. The buyer is responsible for the cost of return shipping.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our shipping carrier's website.

Contact & Support

How can I contact customer service?
You can reach us through our contact form or by email. We typically respond within 24 hours during business days.